Frequently asked questions about our luxury womenswear, accessories, and shopping experience. Find answers to common inquiries about orders, shipping, returns, and more.
Frequently asked questions about our luxury womenswear, accessories, and shopping experience. Find answers to common inquiries about orders, shipping, returns, and more. What is your return policy? We offer hassle-free returns within 30 days of purchase. Items must be unworn and in original condition with tags attached. Contact our customer service team to initiate a return. How long does shipping take? Standard shipping within Pakistan takes 3-5 business days. International orders typically arrive within 7-14 business days depending on destination. Expedited options are available at checkout. Do you ship internationally? Yes, we ship to select countries worldwide. Shipping costs and delivery times vary by location. International orders may be subject to customs duties and taxes. How can I track my order? You'll receive a tracking number via email once your order ships. Use this number to monitor your package status in real time through our shipping partner's portal. What payment methods do you accept? We accept all major credit cards, debit cards, and digital payment methods including bank transfers and mobile wallets for Pakistani customers. Are your products authentic? All items are sourced directly and represent our curated luxury collection. We guarantee authenticity and quality across every piece. Can I exchange items? Exchanges are available for different sizes or colors within 30 days. Please contact our team with your order details to arrange an exchange.